Fix a problem

Quick fixes for the most common problems.

I can't sign in or the link did not arrive

Check your spam or junk folder, and look for mail from Enginely. Links expire after a short time, so request a new one rather than reusing an old email. If your company limits email from unknown senders, ask IT to allow Enginely.

A workstream is greyed out

It is private and you have not been added. Ask its lead or a workspace admin to add you. See Who can open a workstream.

Something I own is not on My work

The owner name on a to-do or priority has to match your name. See My work.

"Save failed" or my changes did not stick

Check that you are online, then try again. Meetings save as you work, so reloading the page should bring your meeting back, with a Resume button on the home screen.

I closed the tab in the middle of a meeting

Open Enginely again and select Resume on that workstream's home card. The time already used is kept. See Start, resume or prepare a meeting.

I deleted something by mistake

Scorecard KPIs are kept for 30 days under Archived KPIs → Recently deleted (leads and admins can restore). See Scorecard. Finished meetings stay in History, archive and backups.

Still stuck

Select Send feedback at the bottom of this panel and describe what you were doing. Your screen name is attached automatically, so you do not need to explain where you were. See Send feedback or report a problem.

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